Terms and Conditions

Post Sorted (post.wcg.digital) Last updated: 3 November 2026

These terms are a contract between Woodrup Creation Group Ltd (“WCG”, “we”, “us”), company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS], and the firm that signs up for Post Sorted (“you”, “the Firm”). By creating an account you accept them.

1. The service

Post Sorted receives scanned post that you email to us, splits it into individual items, identifies the client each item relates to, classifies it, extracts key information, files it into your connected practice management system and, where you enable it, sends a notification email to your client. Full details are at post.wcg.digital.

We may update, improve or change features at any time. We will give reasonable notice of any change that materially reduces functionality.

2. Your account

You must be a business (not a consumer) and the person creating the account must be authorised to bind the Firm.
Keep your login details secure. You are responsible for all activity under your account.
Tell us immediately at support@wcg.digital if you suspect unauthorised access.

3. Your responsibilities

You are responsible for:

the legality of the post you send us and your right to process it
having appropriate authority from your clients to handle their correspondence
reviewing output before relying on it. Post Sorted uses AI to classify documents and extract deadlines and amounts. It is accurate but not infallible. You remain responsible for checking anything that matters, including HMRC deadlines, penalty dates and payment amounts, before acting or advising a client
keeping your connected systems (Karbon, Xero Practice Manager, Microsoft 365, Google Workspace) authorised and accurate; we file where your client records tell us to
complying with your own professional and regulatory obligations

4. Acceptable use

You must not:

send us material you do not have the right to process
use the service to send unsolicited email
attempt to access other firms’ data, reverse engineer the service, or probe its security
exceed the volume limits of your plan without upgrading
use the service for anything unlawful

We may suspend accounts that breach this section.

5. Fees and payment

Plans and prices are set out at post.wcg.digital/pricing. Prices exclude VAT.
Subscriptions are monthly, billed in advance, by card or direct debit.
Each plan includes a monthly letter allowance. If you exceed it in two consecutive months we will move you to the next plan from the following month and tell you first.
We may change prices with 30 days’ notice. You can cancel before the change takes effect.
Late payment: we may suspend the service after 14 days overdue and charge statutory interest.

6. Free trial

If we offer you a trial, it ends on the date stated. Unless you cancel before then, your paid subscription starts automatically.

7. Term and cancellation

The contract runs month to month.
You can cancel at any time from your account settings or by email. Cancellation takes effect at the end of the current billing month. No refunds for part months.
We can terminate with 30 days’ notice, or immediately if you materially breach these terms or stop paying.
On termination we stop processing, return or delete your data as set out in the Data Processing Agreement, and revoke all integration tokens.

8. Data protection

Scanned post contains personal data about your clients. You are the controller and we are your processor. Our Data Processing Agreement forms part of these terms. Our Privacy Policy explains how we handle data about you.

9. Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the purposes of this contract. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

10. Intellectual property

We own Post Sorted, its software, branding and all improvements. You get a non-exclusive, non-transferable licence to use it while you subscribe.
You own your data and the documents you send us. You grant us a licence to process them solely to provide the service.
We do not use your documents to train AI models.

11. Availability and support

We aim for 99.5% monthly uptime excluding planned maintenance, which we will announce in advance where possible.
Support is by email at support@wcg.digital, Monday to Friday, 9am to 5pm UK time, excluding bank holidays. We aim to respond within one working day.
Integrations depend on third-party APIs (Karbon, Xero, Microsoft, Google). We are not responsible for their outages or changes, but we will work to restore service promptly.

12. Warranties and liability

We will provide the service with reasonable skill and care.
The service is an administrative tool. It is not accounting, tax or legal advice, and we are not responsible for decisions you or your clients make based on its output.
We are not liable for loss of profit, loss of business, loss of data caused by your failure to maintain your own records, or any indirect or consequential loss.
Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
Nothing limits liability for death, personal injury, fraud, or anything else that cannot be limited by law.

13. Indemnity

You will indemnify us against claims arising from your breach of section 3 or 4, including claims from your clients relating to post you had no right to send us.

14. General

These terms, the DPA and the Privacy Policy are the whole agreement between us.
We may update these terms with 30 days’ notice by email. Continued use after that is acceptance.
Neither of us is liable for failure caused by events outside our reasonable control.
You may not assign this contract without our consent. We may assign it to a successor business.
If any part is unenforceable the rest still applies.
Governed by the law of England and Wales. Courts of England and Wales have exclusive jurisdiction.

15. Contact

Woodrup Creation Group Ltd [REGISTERED ADDRESS] support@wcg.digital